Frequently Asked Questions

Is there Cash on Delivery?

No, there is no Cash on Delivery. All payments are prepaid and final.

What is Yours Locally’s Return and Exchange Policy?

Currently, we have a No Return and Exchange Policy at Yours Locally. If there is an issue with your order or any product defects are found, then please get in touch with us.

I am confused whether a product will fit? What can I do?

It is imperative that you refer to our size chart before placing your orders. If you are still not confident, then please get in touch with us to help us better guide you towards the right size for your product.

Why are certain products Sold Out?

We want you to be one of the few people who own the product. We know your hesitation with fast fashion to find the clothes you shopped on others. Keeping this in mind we have limited inventory of all our products.

Why are the options limited?

We want to declutter your shopping experience. Unlike other ecommerce portals we do not want to spoil you with options.

I have issues with my order

Please contact us on +919821445567 or email us at care@yourslocally.shop

What are the shipping charges?

Shipping charges are calculated on actuals on checkout.

How long will it take for my order to be delivered?

Slow Fashion being our pillar, good things take time. it will take a maximum of 30 days for your order to be dispatched from the designers office.

Why do I have multiple tracking numbers for my order?

We do not warehouse any of our offerings. Each of the products are shipped directly from the brand you are purchasing from. Therefore tracking numbers and delivery schedules will differ.

Why have I received only part of my order?

We do not warehouse any of our offerings. Each of the products are shipped directly from the brand you are purchasing from. Therefore tracking numbers and delivery schedules will differ.

What should I do if my payment fails?

Should you have a payment failure or other queries/issues related to it, kindly get in touch with us so that we can assist you at the earliest possible.

I need help with what to buy. Can I speak with a stylist?

Yes! Please get in touch with us and we would be happy to help.

How often do the products on the website change?

Each product will be listed for One month on our website. At the end of One month the entire collection will be refreshed. Each edit will last for four months with new products listed on a monthly basis.

Are Raffle Tickets transferable?

No. Raffle tickets are assigned to the unique individual who purchases them or gets them through our various competitions.

Can I enter multiple times for free raffles?

No. Entry for free raffles is limited to one per person. Any repeated entries will not be counted.

Where do I get more details about the At Home Trial Service & Book an Appointment Service?

Get in touch with us on Whatsapp! We will answer all your questions there.

Shipping & Returns

Tax & duties are included.
We don’t overcharge. Delivery will be on actuals.
Delivery time : 1-3 weeks
Currently, we have a No Return and Exchange Policy at Yours Locally. If there is an issue with your order or any product defects are found, then please get in touch with us.

Privacy Policy

www.yourslocally.shop (collects information about you when you use our website (collectively, the “Services”) and through other interactions and communications you have with us. This Privacy Statement (“Statement") applies to persons anywhere in the world who use our Website or Services to request, delivery of goods/parcel services (“Users”). If you interact with the Services as both a User, Merchant(s)/Vendor(s), the respective privacy statements apply to your different interactions. We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method, items requested (for delivery services), delivery notes, and other information you choose to provide.

We view protection of Your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of Our most important assets. We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. Our current Privacy Policy is available at Privacy. If You object to Your Information being transferred or used in this way please do not use the Platform (Website). If You object to Your Information being transferred or used in this way please do not use Platform.

We view protection of Your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of Our most important assets. We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. Our current Privacy Policy is available at Privacy. If You object to Your Information being transferred or used in this way please do not use the Platform (Website). If You object to Your Information being transferred or used in this way please do not use Platform. When you use our Services, we collect information about you in the following general categories:

When you use our Services, we collect information about you in the following general categories:

Location Information: When you use the Services for purchase of goods/apparels/garments/etc, we collect precise location data about the Delivery of goods from the YoursLocally. Shop website used by the Delivery Partners. If you permit the YoursLocally.shop website to access location services through the permission system used by your device operating system (“platform”), we may also collect the precise location of your device when the website is running in the foreground or background. We may also derive your approximate location from your IP address.

Contacts Information: If you permit YoursLocally.shop website to access the address book on your device through the permission system used by your device, we may access and store names and contact information from your address book to facilitate social interactions through our Services, collect non-personally identifiable information such as IP address, browser versions, number of visits, time-spent on Website, products viewed, etc For example: when you (a) send Yours Locally any feedback on any products; (b) seek consultation with Yours Locally (c) subscribe to Yours Locally’s news-letters, blog or receive any updates on special offers that are offered by Yours Locally; (d) inquire about Yours Locally’s products; (e) place a purchase order for any merchandise through the Website; (f) create/register an online-account with Yours Locally or subsequently update any information so provided; (g) conduct online surveys; (h) seek refund of any payment made, etc. and for other purposes described in this Statement or at the time of consent or collection.

Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, distance of delivery of goods, and other related transaction details.

Usage and Preference Information: We collect information about how you and site visitors interact with our Services, preferences expressed, and settings chosen. In some cases we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers.

Device Information: We may collect information about your device, including, for example, the hardware model, operating system and version, software and file names and various, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.

Call and SMS Data: Our Services facilitate communications between Users and our delivery partners. In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message. When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, website features, app features or pages viewed, app crashes, website crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services. If you also interact with our Services in another capacity, for instance as a Merchant/ Vendor or user of other websites we provide, we may combine or associate that information with information we have collected from you in your capacity as a User. We may use the information we collect about you to: Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users, develop safety features, authenticate users, and send product updates and administrative messages; Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends; Send or facilitate communications (i) between you and a Merchant/Vendor/Delivery Partner. Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of YoursLocally.shop website and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfil any related awards; Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements. We may transfer the information described in this Statement to, and process and store it in India. Where this is the case, we will take appropriate measures to protect your personal information in accordance with this Statement. We may disclose personal information to third parties (including personal data and any YoursLocally.shop Data) about Merchants, Vendors, Delivery Agents etc. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent. In case of any complaint, dispute or conflict, including an accident, between a Delivery Agent and a User, it is necessary to enforce the terms of the Agreement. It will be YoursLocally.shop website’s or any Affiliate’s sole discretion, by applicable law or regulation. YoursLocally.shop website’s or any Affiliate’s has sole discretion, to protect the safety, rights, property or security of YoursLocally.shop website, its Services or any third party, detect, prevent or otherwise address fraud, security or technical issues, and/or prevent or stop activity which YoursLocally.shop or any of its Affiliates, in their sole discretion, consider to be, or to pose a risk of being, illegal, unethical or legally actionable; if it is required or necessary. YoursLocally.shop or any Affiliate’s sole discretion, for insurance or other purposes related to User’s and/or Delivery Agent’s ability to qualify, or remain qualified, to use the YoursLocally.shop Services. User understands that YoursLocally.shop may retain User’s and/or Delivery Agent(s) personal data for legal, regulatory, safety, and other necessary purposes after this Agreement is terminated. The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them. You may correct your account information at any time by logging into your online or in-app account. Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information. We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

Cookies: cookie is a series of data characters that, when programmed into a web site, is placed by the web server into the browser's application folder on the user’s computer. Once placed onto the user’s computer they enable our systems to recognize your browser so we can recognize you as an YoursLocally.shop website user if you return to use YoursLocally.shop website using the same computer and browser and to provide features such as Recommended for You, or personalised advertisements on other websites. Cookies help YoursLocally.shop website with the capability to personalize information for certain segments of its customer base. They also allow YoursLocally.shop website the opportunity to associate individual users with their information profiles. For example, through the use of cookies, the YoursLocally.shop website username can "remember and auto fill" your user ID when users login their YoursLocally.shop website Login username on the YoursLocally.shop website from their computer. Cookies The "Help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Cookies can be removed from a user’s hard drive and additionally one can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. Also, depending on what type of web browser and what browser version the user of the YoursLocally.shop website is using, users may be able to change the properties on their cookie file so that cookies are not used or saved. Please check with the browser provider for more information on removing cookies. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

We may change this Statement from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes.

Disclaimer: cookie is a series of data characters that, when programmed into a web site, is placed by the web server into the browser's application folder on the user’s computer. Once placed onto the user’s computer they enable our systems to recognize your browser so we can recognize you as an YoursLocally.shop website user if you return to use YoursLocally.shop website using the same computer and browser and to provide features such as Recommended for You, or personalised advertisements on other websites. YoursLocally.shop website is not responsible for any incorrect or inaccurate content posted on the website or in connection with services, whether caused by YoursLocally.shop website, members, or by any of the equipment or programming associated with or utilized by YoursLocally.shop website. Under no circumstances will YoursLocally.shop website or any of its affiliates, advertisers, promoters or distribution partners be responsible for any loss or damage, including personal injury or death, resulting from use of the Service, any content posted on the website or transmitted to members, or any interactions between members, whether online or offline. The services provided are “AS-IS” as YoursLocally.shop expressly disclaims any warranty of fitness for a particular purpose or non-infringement. YoursLocally.shop clearly and categorically states that it does not promise or guarantee any specific results from use of Services. YoursLocally.shop will not be liable in any event related to any User content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. YoursLocally.shop does not take any liability with respect to the misuse, loss, modification or unavailability of any User content. YoursLocally.shop will not be liable for any loss that You may incur as a consequence of unauthorized use of Your Account or Account information in connection with the Platform either with or without Your knowledge.